I ordered uhh umm the chicken nuggets with a small fries. And she's say that they didn't have any chicken nuggets. And so I told her I want a uhh McDouble with small fries. And she told me I have to pick anything else off the menu because she can't refund me uhh the difference out of the meal. And I told her just give me all my money back. She's telling me she can't give me my money back either. She will have to, I have to pick something.
*Hear all three 911 calls Goodman made*
Later a McSpokesman said,
"Satisfying each and every customer that visits our restaurants is very important to us," Solorzano said. "Regarding this isolated incident, we apologize for the inconvenience caused. In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
"We want to correct our mistake. We will be sending the customer her refund, along with an invitation to return for her original order, on us. We never want to disappoint a McNuggets fan or any McDonald's customer. Customer satisfaction is our top priority."